Overview

The campus VPN (GlobalProtect) provides a secure, encrypted connection to internal network resources when you are working off-campus. You will need the VPN to reach:

  • Internal file shares and department drives
  • Systems accessible only on the campus network (e.g., ERP, certain databases)
  • Remote Desktop connections to campus workstations

Note: Starting April 20, 2026, MFA will be required for all VPN logins. Make sure you have registered an MFA method at identity.example.edu before then.

Requirements

  • An active institutional account (staff or faculty)
  • Internet connection

Installation

Windows

  1. Go to vpn.example.edu and log in with your institutional credentials.
  2. Click Download Windows 64-bit GlobalProtect Agent.
  3. Run the downloaded installer and follow the prompts (no custom options needed).
  4. Once installed, GlobalProtect will appear in the system tray.

macOS

  1. Go to vpn.example.edu and log in.
  2. Click Download macOS GlobalProtect Agent.
  3. Open the .pkg file and complete the installation wizard.
  4. If prompted by macOS Security & Privacy settings, click Allow to permit the system extension.

iOS / Android

Search for GlobalProtect in the App Store or Google Play and install the official Palo Alto Networks app.

Connecting

  1. Open GlobalProtect (system tray on Windows / menu bar on macOS / app on mobile).
  2. Enter the portal address: vpn.example.edu
  3. Enter your institutional username and password.
  4. If MFA is enabled on your account, approve the push notification or enter your TOTP code.
  5. The status indicator will turn green when connected.

Disconnecting

Click the GlobalProtect icon → Disconnect. Always disconnect when you no longer need the VPN to free up capacity for other users.

Troubleshooting

SymptomTry This
“Portal unreachable” errorConfirm you have an internet connection; try a different network
Login failsVerify your password at identity.example.edu
MFA push not arrivingCheck your registered MFA device; use a TOTP backup code
Connected but can’t reach internal resourceContact the Help Desk — the resource may require additional access
macOS system extension blockedGo to System Settings → Privacy & Security and allow GlobalProtect

Getting Help

Open a ticket at it.example.edu/support or call the Help Desk at ext. 4357 (HELP).