Degraded Faculty VPN Gateway
Current Status: Degraded
The faculty SSL-VPN gateway (vpn.example.edu) is currently experiencing elevated latency (300–700 ms) and intermittent connection drops. Users may notice slow performance or unexpected disconnections when connected over VPN.
The issue was first reported at 8:45 AM on March 30, 2026. The Infrastructure team is actively investigating.
Timeline
| Time | Update |
|---|---|
| 8:45 AM | Issue first reported by faculty users; ticket opened |
| 9:00 AM | Infrastructure team engaged; monitoring dashboards confirm elevated gateway CPU |
| 9:15 AM | Gateway hardware diagnostics running; suspected memory pressure under investigation |
| Ongoing | Updates will be posted here as investigation progresses |
Service Impact
| Component | Status |
|---|---|
| Faculty VPN Gateway (vpn.example.edu) | ⚠️ Degraded |
| Student VPN Gateway (vpns.example.edu) | ✅ Operational |
| Internal network (on-campus) | ✅ Operational |
Recommended Workaround
If you can complete your work on-campus, connecting to the network locally will bypass the affected gateway entirely. Off-campus users experiencing severe drops may wish to retry periodically while the investigation continues.
Next Update
The team will post an update by 11:00 AM or sooner if the issue is resolved or escalated.
If you are experiencing the issue, please submit a ticket at it.example.edu/support to help us gauge impact scope.
