Library Research Portal
Current Status: Offline
The Library Research Portal (library.example.edu) is currently completely unavailable due to an unexpected database server failure that occurred at 7:15 AM on March 31, 2026. All access to the portal — including off-campus proxy authentication, journal database links, and inter-library loan requests — is currently down.
The Infrastructure team is actively working to restore the database and bring the service back online.
Timeline
| Time | Update |
|---|---|
| 7:15 AM | Automated monitoring detected database connection failures; alert triggered |
| 7:20 AM | On-call engineer paged; initial investigation began |
| 7:35 AM | Database server confirmed unresponsive; hard restart attempted |
| 7:50 AM | Restart failed; data volume integrity check initiated |
| Ongoing | Team is working to restore the database from last known-good state |
Service Impact
| Component | Status |
|---|---|
| Library Research Portal (library.example.edu) | 🔴 Offline |
| Off-campus proxy authentication | 🔴 Offline |
| Journal database deep links (via proxy) | 🔴 Offline |
| Inter-library loan request system | 🔴 Offline |
| Physical library access (on-campus) | ✅ Operational |
Recommended Workaround
- Students and faculty requiring immediate journal access may use Google Scholar or PubMed Central to locate open-access versions of articles.
- Items available for physical checkout remain accessible through the on-campus library.
- For urgent research needs, contact the library reference desk directly at library-help@example.edu.
Next Update
The team will post an update by 10:00 AM or sooner if service is restored or if the estimated recovery time changes.
Please submit a ticket at it.example.edu/support if you have a time-sensitive research need affected by this outage.
